Current Outages | What To Do During an Outage | FAQ's

Current Outages

The map below indicates if we are currently aware of an outage in your area. If the map is red where your home is, we are currently working to restore electric service as soon as possible.





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What To Do During a Power Outage:

  1. UNPUG MAJOR APPLIANCES. This will prevent damage due to power surge when power is restored.
  2. TURN OFF A/C, HEAT, ELECTRONICS, ETC. Turning everything off will prevent circuit overload and delayed power restoration after the storm damage is repaired.
  3. LEAVE 1 LIGHT ON. This way you will know when the power is restored.
  4. REFUEL, WIPE UP. Refuel generators, heaters, and lamps. STAY AWAY from flames or sparks, WIPE UP any spills immediately.
  5. CONTACT APL. If you are using a generator - this protects you and our workers while restoring power.
  6. AVOID DOWNED POWER LINES. Consider all to be Live.
  7. NEVER REMOVE DEBRIS. Within 10 foot of power lines.


Power Outage FAQ's:

SHOULD I CALL APL?
After a major storm, please call APL to report safety hazards, such as major power line damage. Our phone lines become overloaded with customer calls, we are aware of your outage and are working diligently to restore the power.

WHY CAN'T I SPEAK DIRECTLY WITH A CUSTOMER SERVICE REP?
During major outages, it is unlikely that you will speak directly with a customer service representative, due to the high volume of calls associated with a major outage. However, you are able to leave a message detailing information about your outage.

WHY CAN'T AN AGENT TELL ME WHEN MY POWER WILL BE RESTORED?
It is impossible to accurately predict restorations of specific circuits serving particular residences due to numerous challenges that restoration crews face. During an outage crews work diligently to restore power as soon as possible.

HOW DOES APL DECIDE WHICH CUSTOMERS TO RESTORE FIRST?
APL does not decide whom to restore first, the storm path and damage left in its wake create a path, restoration efforts are centered around the proper order of repair to the grid that restores the most customers possible in the shortest amount of time.

WHY WOULD APL TRUCKS PASS BY MY HOUSE WITHOUT REPAIRING ANYTHING?
This can happen when work needs to be completed at a nearby location before service can be restored to you and your neighbors.

WHY HAVEN'T I SEEN APL TRUCKS IN MY NEIGHBORHOOD YET?
The storm has caused damage to the overhead lines, your community's electric infrastructure is completely contained underground, trucks will not need to enter your neighborhood to restore power to your home. The high-voltage overhead lines located out-side of your neighborhood on main roads are what the storm has damaged and is what needs repair, those lines bring the power from the generation source to your community's infrastructure.