Our office will be closed Monday 5/31 for the Memorial Day holiday.

COVID-19 Protocols

AP&L has resumed scheduling face-to-face appointments with our customers and workers in the field. Our techs are required to wear facemasks and follow social distancing guidelines as set forth by the State of Ohio. We ask that you do the same during your appointment, not only for the safety of our workers but for yours as well. We also ask that our lineman and technicians not be approached in the field when they are doing any sort of repair work or day to day duties such as meter reading. Again, this is for your own safety and the safety of our staff. We thank you for doing your part in helping prevent the spread of COVID-19.

Disconnect Update

As Ohio is finalizing its reopening plans, we at American Power & Light will be resetting the disconnection process as of the due date on your June billing statement. A 14-day disconnection notice will be issued for any eligible past due balance when your June invoice due date has passed. This means your invoice with a statement date starting as of 6/1/20, which the majority of customers have not received their June statement yet. We want you to be able to plan accordingly. If you are experiencing financial hardship, the State of Ohio and the Columbus area have several organizations available to our customers in need of utility bill assistance. These groups may make a payment on your behalf if you find yourself struggling. Please contact these numbers first if you are in need at this time:

    • The Home Energy Assistance Program 1-800-282-0880

    • Impact 614-252-2799

    • Franklin County PRC 614-251-6386 or 1-877-852-0010

    • JOIN 614-241-2530 or 614-241-2531

    • The Salvation Army of Central Ohio 614-221-6561

    • Community Action Organization of Delaware County 1-800-858-4452                             

    • People In Need Delaware County 740-363-6284

This return to normalcy is welcome, but will have its own challenges. AP&L understands that people are still experiencing financial hardship due to COVID-19. Please contact our customer service department if you are unable to qualify for a pledge or are not confident that you will be able to pay your balance by your scheduled disconnection date and we will work with you on payment arrangements.


ALERT! Please be aware that scammers have been posing as utility companies and are stating that they have important information regarding your account or possibly that your account has been disconnected. Be sure to check the phone number they are calling from. American Power & Light will only be calling you from 888-850-0098. Also, we never make outgoing calls except to return voicemails left by you, the customer. We will never require you to identify yourself via your social security number or to verify your account using your social security number. If you are not sure who is calling please do not hesitate to call 888-850-0098 and verify if we have tried to make contact with you as your account will be noted.

AP&L News & Updates

Current Outages, FAQ's & What to Do During an Outage
We're working to restore power as soon as possible.

Payment Fee Changes
There will be a change to credit card processing fees effective Monday October 16, 2017. The processing fee to pay online will remain $3.25, the processing fee to pay over the phone will increase to $10.00.

Current Outages
Check the status of current power outages here!

Property Managers & Owners

Need help managing and billing your tenants for utility service? We can help. We have numerous years of experience installing meter systems and managing customer billing for all types of property owners. Click below to see how AP&L can help you!

About American Power & Light